Return & Refund Policy
Return and Refund Policy was last updated 10 January 2023
Thank you for shopping at visitvilla.in
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
At visitvilla, we are committed to ensuring your complete satisfaction with your online shopping experience. We understand that finding the perfect size and fit can sometimes be challenging. That’s why we offer a hassle-free returns and exchange policy to make your shopping experience as convenient as possible.
Returns and Exchanges Period
- You have 4 days from the date of delivery to request a return or exchange for your purchase.
Reverse Pick-Up Service
- We provide a convenient reverse pick-up service to streamline the return process. Simply contact our customer support team at
Visitvillas@gmail.com. to initiate a return or exchange request, and we will arrange for the pick-up of the item from your specified location.
Size-Related Exchanges
- If you encounter any size-related issues with your purchase, we offer a hassle-free exchange process. However, please note that for exchanges due to size issues, customers may be responsible for covering the shipping fee. The shipping charge will be determined based on your location and the weight/dimensions of the item being returned.
Return Process Requirements
- To initiate the return process, we require a 360-degree unboxing video. This video should provide a clear and complete view of the unboxing process without any editing or cutting. This helps us ensure transparency and a smooth return process.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were delivered in the last 4 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: +91-9354518944